How to work with booking channels

Learning goals: 

• You know how to confirm bookings, handle cancellations, and process modifications on Booking.com and Expedia.
• You understand how to use messaging systems to respond to inquiries and special requests promptly.
• You know how to handle payment options and refunds on Booking.com and Expedia.
• You know how to use channel managers or Property Management Systems (PMS) to prevent double bookings.
• You understand how to encourage positive reviews and professionally handle negative feedback.